Refund and Cancellation Policy

1. Overview

This Policy explains how to cancel a Utesto subscription and when refunds are available. It is part of our Terms of Use.

2. Who handles payments and refunds

All purchases are sold and processed by our reseller and Merchant of Record, Lemon Squeezy. Approved refunds are issued by Lemon Squeezy to the original payment method you used. Refunds are issued in the currency you paid; any currency-conversion fee charged by your bank is not controlled by us. Refunds usually appear within 5–10 business days, depending on your bank.

3. How to cancel (anytime, online)

Sign in at utesto.com.
Go to Account → Subscription and click Manage subscription.
In the Lemon Squeezy customer portal, click Cancel subscription.

You can also cancel directly at utesto.lemonsqueezy.com/billing (sign in with the email you used to buy), or email admin@utesto.com from your account email and we will cancel it for you.

What happens: no further renewal charges are made, and you keep access until the end of the period you have already paid for. You receive a confirmation email. To be sure the next payment is not taken, cancel at least 48 hours before your renewal date.

4. When you can get a refund

Because Utesto gives immediate access to digital content and services, subscription fees are generally non-refundable once you have started or used any paid test or material in the billing period.

We will always refund you in full if (contact us at admin@utesto.com within 30 days of the charge):

You were charged twice or by mistake for the same period;
The charge was not authorised by you (subject to verification); or
You cancelled before your renewal date but were still charged for the new period.

We will also refund you if you contact us within 3 days of the charge and a technical fault on our side stopped you from using the Service, and we could not fix it after you reported it.

Other requests are reviewed case by case. Please contact us before disputing a charge with your bank — we answer every request and resolve most issues quickly.

5. Automatic renewals

All plans renew automatically (monthly, every 3 months, or every 6 months) at the same price until you cancel. Renewal charges are not refunded if you simply forgot to cancel, except where required by law or under Section 4.

6. Consumers in the EU, EEA and UK

If you are a consumer in the EU, EEA or UK, you have a 14-day right to withdraw from your first purchase, starting on the day of purchase. To withdraw, email admin@utesto.com within those 14 days with a clear statement that you withdraw.

If you have not used any paid content, you receive a full refund.
Because you asked for your access to start immediately when you completed checkout, if you withdraw after you have started using the Service, your refund is reduced in proportion to the time your access was active before you told us you were withdrawing.

We refund you, through Lemon Squeezy, within 14 days of receiving your withdrawal, to the original payment method. Nothing in this Policy limits any right or remedy that mandatory consumer law in your country gives you.

7. Fair use

We may decline refund requests that show abuse, such as repeatedly buying, using the content and asking for refunds, or sharing an account. We may also close accounts that misuse chargebacks. If a legitimate charge is disputed, we may provide Lemon Squeezy and the card network with records of your purchase, your acceptance of these terms, and your use of the Service.

8. How to request a refund

Email admin@utesto.com with:

the email address on your Utesto account;
your Lemon Squeezy order number (from your receipt email), if you have it;
the date and amount of the charge (shown on your card statement as LEMSQZY*); and
the reason for your request.

We reply within 2 business days. Approved refunds are processed through Lemon Squeezy.

9. Changes

We may update this Policy. The version in force at the time of your purchase or renewal applies to that charge.

10. Contact

Utesto
Email: admin@utesto.com
Contact form: utesto.com/contact-us